Lean service operations are people centred and people driven. However, organisations are generally tactical and reactive when dealing with the human element of lean service operations. They frequently focus on lean tools and techniques, thus overlooking the human element. They might train employees...

Lean service operations are people centred and people driven. However, organisations are generally tactical and reactive when dealing with the human element of lean service operations. They frequently focus on lean tools and techniques, thus overlooking the human element. They might train employees...